Returns Eligibility / Eligibilitatea Returnarilor

We accept returns for eligible items within 14 days of the original purchase date. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

Acceptam returul in termen de 14 de zile de la data achizitiei. Pentru a fi eligibile pentru returnare, articolele trebuie sa fie neutilizate, in aceeasi stare in care au fost primite si in ambalajul lor original.

Return Process / Procesul de Returnare

To initiate a return, please contact our customer service team at info@adriaarte.eu with your order details, the invoice and the reason for return. Once your return request is approved, you will receive further instructions on how to return the item(s).

Pentru a initia un retur, va rugam sa contactati echipa noastra de servicii clienti la info@adriaarte.eu cu detaliile comenzii, factura si motivul returnarii. Odata ce cererea dvs. de returnare este aprobata, veti primi instructiuni suplimentare cu privire la modul de returnare a articolelor.

Returned items must be in perfect condition, with all original tags and packaging intact. We reserve the right to refuse returns if the items show any signs of use, damage, or missing tags or packaging.

Articolele returnate trebuie sa fie in conditii perfecte, cu toate etichetele si ambalajul original intacte. Ne rezervam dreptul de a refuza retururile daca articolele prezinta semne de uzura, deteriorare sau lipsa etichetelor sau a ambalajului.

Refund Process / Procesul de Rambursare

Refunds will be issued to the original payment method used at the time of purchase within 7-10 business days after we receive and inspect the returned item(s). Please note that shipping costs are non-refundable.

Rambursarea va fi efectuata catre metoda de plata originala utilizata la momentul achizitiei in termen de 7-10 zile lucratoare dupa ce primim si inspectam articolele returnate. Costurile de transport nu sunt rambursabile.